We had a Firebox X1000 model R6264S, and the power supply died. We purchased another one cheaply from Ebay, but I cannot find instructions anywhere about how to reset this device to factory defaults so I can reconfigure it. If anyone here has experience with this, I would appreciate it. (I cannot find any reset buttons on the front or back of it.)

Save the feature key as a text file on your computer. After you download the feature key, you can use the Quick Setup Wizard or the Web UI to browse to the location of the feature key on your computer and upload it to the WatchGuard SSL device. Retrieve a Current Feature Key. You can retrieve a current feature key from the WatchGuard web site.

I have tried holding the up button the front, and it says 'Starting SysB...' before mentioning that it is going into 'Loopback mode' but I am not sure what to do next or even which port to use after doing this step.

4 Answers

This should be what you're looking for (from System Manager Help):

Reset a non e-Series device manually

Turn the Firebox off. On the front of the Firebox, find and press the up arrow button.

Hold down the up arrow button while you turn on the Firebox, and continue to hold the button down until the LCD display shows the Firebox is running in safe mode. When the Firebox runs in safe mode, it is running in factory-default mode. In factory-default mode, the Firebox trusted interface is set to 10.0.1.1.

Connect a cross-over Ethernet network cable between your WatchGuard management station and the trusted interface of the Firebox. The trusted interface is labeled interface 1 on the Firebox. Change the IP address on your management station to 10.0.1.2 (or another IP address from which you can connect to the Firebox trusted interface at 10.0.1.1/24). If your management station uses Windows XP: From your Windows Start menu, select Control Panel > Network Connections > Local Area Connections. Click Properties. Select Internet Protocol (TCP/IP) and click Properties. We recommend that you ping the trusted interface from your management station to make sure you have an operational network connection. Open Policy Manager. You can open an existing configuration file, or create a new configuration file. Use the options available from the File drop-down menu. Select Setup > Feature Keys. Click Add and paste a copy of your feature key in the text box, if necessary. You can also import a Firebox feature key by clicking Import.

When you are ready, select File > Save > To Firebox. Save your configuration to the Firebox at IP address 10.0.1.1, with the administrative passphrase “admin”. After the Firebox restarts with its new configuration, we recommend that you change the passphrases for the Firebox. Select File > Change Passphrases to set new passphrases. You can now put the Firebox back on to your network and connect to it with the IP addresses and passphrases you set in your new configuration.

If you did not change the IP address or passphrase, you can connect to the trusted IP address 10.0.1.1 with the passphrase “admin”.

This might be the same as my x750e I had to reset to factory settings a couple weeks ago because it lost its IP. I ran the watchguard quick set up wizard to configure IP and then used my saved configuration files.

1. Power off the Firebox or XTM device.
2. Press the down arrow on the device front panel while you power on the Firebox or XTM device.
3. Keep the down arrow button depressed until the device startup message appears on the LCD display.

When you start a device in safe mode:

The device temporarily uses the factory-default network and security settings.The current feature key is not removed. If you run the Quick Setup Wizard to create a new configuration, the wizard uses the feature key you previously imported.

Your current configuration is deleted only when you save a new configuration. If you restart the Firebox or XTM device before you save a new configuration, the device uses your current configuration again.

To set the Firebox X Edge e-Series to the factory default settings:

1. Disconnect the power supply.

2. Hold down the Reset button on the rear side of the Edge.

3. Connect the power supply while you continue to hold down the Reset button.

4. Continue to hold down the button until the yellow Attn light stays on. This shows you that the Edge was successfully restored to the factory default settings.This process can take 45 seconds or more.

5. Disconnect the power supply.

6. Connect the power supply again

Loopback mode is same as Safe Mode. Different names, cause you use WFS and not Fireware. Default trusted IP address for WFS is 192.168.253.1

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A feature key is a file that enables licensed features on your WatchGuard SSL device. You must get a feature key when you first install the device, and when you renew the LiveSecurity service.

Find your Serial Number

To activate your SSL device, retrieve a feature key, and activate support for your product, you need your device serial number.

The device serial number is located on a sticker attached to the rear panel of the device in this format: xxxxxxxxxx-xxxx.

Activate your Device and Get a Feature Key

To activate your device and get the device feature key:

1. Open a web browser and go to http://www.watchguard.com.

If you are new to WatchGuard, follow the instructions on the web site to create a WatchGuard account profile.

2. Log in with your WatchGuard account user name and password.
   
3. On the SupportHome tab, click Activate a Product.
   The Activate Products page appears.
4. Type the serial number of the device. Make sure to include any hyphens.
5. Click Continue.
6. Follow the instructions to register your device.
7. Save the feature key as a text file on your computer.

After you download the feature key, you can use the Quick Setup Wizard or the Web UI to browse to the location of the feature key on your computer and upload it to the WatchGuard SSL device.

Watchguard Manager Download

Retrieve a Current Feature Key

You can retrieve a current feature key from the WatchGuard web site:

1. Open a web browser and go to http://www.watchguard.com.
2. Log in with your WatchGuard account user name and password.
3. On the Support Home tab, click My Products.
4. In the list of products, select your device.
5. Use the on-screen instructions to obtain the feature key.
6. Save the feature key to a text file on your computer.

For more information, see:

• Use the Quick Setup Wizard to Set Up a Basic Configuration

See also

Watchguard Feature Key Keygen Download Windows 10

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